GabeN called piracy a service problem. And he's right. I've received games free on other platforms like Epic or EA and I've bought them from Steam just so I don't have to use the terrible apps. If I was younger or couldn't afford it, maybe I'd be sailing the seas. I bought Alan Wake 2 on Epic since it's a timed exclusive. I plan on buying it again once it releases on Steam because Epic is just so terrible. All the effort went into the store and almost none into the actual act of playing the game which is where I'm spending the majority of my time while I'm in the app!
Most companies don't care about customer satisfaction or post sales support. They have your money, why would they. Oh, yeah, repeat customers.
EDIT: Just to add a gripe about Amazon. Their games app is so bad that if you use the back button on your mouse while a screenshot is open the page changes but the image stays until you close it. If you click on a game to view the details in a long list of games and then go back it loses your sort order and position in the games listing. It's frustrating to use even just to find something to play. Steam has its own rough edges, but they're not in the golden path of discover -> buy -> install -> play -> share
It was an incredible idea, but at the time rather frustratingly, I think some people came down with what I like to call The Verge Syndrome, which is to judge things on whether or not they're an overnight success, and otherwise deemed failures. So, according to some people, the fact that there were fewer Steam Machines than PlayStations in the world meant that the project as a whole was a failure.
And so the Steam Machine was not successful (by that metric at least), but it got the ball rolling on increasing sophistication in developing the Linux ecosystem and the understanding of hardware that culminated in the Steam Deck, which is a triumphant rebalancing of the PC gaming universe, away from dependence on Windows. But try telling that to someone in 2016.
I'm happy to sing the praises of Valve, but I think a particular distinguishing virtue they're holding on to is being willing to play the long game and not giving up in the absence of overnight success.
My only complaint is console exclusives like the nintendo games. I don't want to have to purchase Nintendo's universal turing machine just to be able to run their software when I already have a perfectly capable universal turing machine. It would just lead to more e-waste and wasted closet space.
Sure I can pirate and emulate the games, but I am an employed adult, I want to give you money for your games. Release your games on Steam so I can do that without burdening the world with more e-waste.
I really think Valve have become the de-facto owners of the “don’t be evil” motto nowadays, even if they don’t advertise themselves as such.
Others have suggested the Switch 2 is one of the best endorsements for buying a Steam Deck.
(Not really a gamer, despite having written games, ha ha, but I picked up a Steam Deck a couple years ago to test a game I ported to it — and was duly impressed.)
Note that whether games work well on the Steam Deck or not isn't reflective of whether they can be run on Linux at all. With desktop Linux, virtually every game ever released can be run, on any platform, the biggest obstacle being anticheat.
I've used it for all sorts of stuff from gaming on flights, to local multiplayer, to controlling a robot car, to watching YouTube with adblocking, etc.
This exactly the problem with Steam Deck, and will last while Microsoft decides tacking Proton isn't high on priority list for Microsoft Games/XBox division issues to sort out.
Except Fortnite =(
Since when? You can easily run your self-built / third party apps on Android WITHOUT ROOTING and without paying / getting verified by google. Not-rooting only prevents you from circumventing the Android security model (dedicated toggles for each permission)
To push for equity is to discriminate and dehumanize people, so it's certainly good that valve does not put this value ahead of anything else let alone allow them to take precedence over taking care of their customer base. They are perfectly inclusive as well, though they are not "inclusive", the kind where they discriminate against people on the basis of race to please some misguided quotas.
The problem is that there is a large market segment that would enjoy the greater variety of games that are available on PC than on any given console, but they simply view a gaming PC as another "console". I have a friend who I would consider a "gamer" (a long history of console ownership, hundreds of hours logged on his Nintendo Switch on "hardcore" games), whose only PC is a laptop that is too weak to run any modern games, and feels that buying another appliance just to play a handful of games he can't currently access doesn't make sense.
The Steam Deck bridges the gap by providing a console experience for PC games. Developers only need target one hardware and software configuration to ensure that any Steam Deck owner can play their games. The Steam Deck operating system indicates which games run well, and provides out-of-the-box settings for controller and graphics configurations that ensure that a Steam Deck owner can buy a game and be reasonably sure that they won't have to spend any time updating graphics drivers, remapping controls, tweaking settings, or troubleshooting PC-centric issues just so they can play a PC game. It inhabits a handheld form factor because that is the best selling form factor (see Game Boy, Nintendo DS, etc.) with the added bonus that it can be docked and played like a regular console. The same combination that propelled the Nintendo Switch to massive success.
People outside the HN echo chamber don't care about the arcane hardware and software issues that cause many to turn away in disgust, they just want to buy a device that gives them access to a library of games they wouldn't otherwise be able to play. At present, the Steam Deck is the device that does that the best.
First paragraph pretty much confirms my belief that some people who aren't hardcore gamers don't buy the Steamdeck to play games, they buy it because they are Steam/Valve fanboys.
Steam doesn't give a flying f if it runs the games on Xorg or Wayland - the Wine project made Wine run on Wayland, not Steam. What Steam does is hire Crossover developers to hack compatability to newer games, because thats all that matters from a business perspective and Valve is as corporate as any other.
Don't forget that Wine has been a a several decades long project before Steam hired some Crossover devs to fork it and take the limelight from the original project, the gamer-stupidity seems to forget this and give all credit to Valve which is ignorant and disrespectful to the work Wine has put in over several decades.
Lots of Linux ports have been cancelled since this is becoming the norm.. Rocket League and many other games simply don't see the reason to maintain their Linux ports. Linux ports are being cancelled more than ever.
Honestly, this shift towards running everything in Wine disgusts me. If you told me before the Steamdeck released that they would try to sell a handheld running wine on battery I'd be pissing myself laughing from how inefficient and terrible that sounds. Software crash can happen at any time, thats life with Wine.
Another thing is that I know people who own Steamdecks who have zero clue what games to play on it. It ends up being pirated Nintendo games or emulator games. Often they have to fiddle with control maps, settings before playing.
My idea of a handheld is that I don't want to tinker with it. I want the integrated out-of-the-box experience - maintaining another system despite my own PC is not something I prioritize my time on, same reason I don't buy an Android phone, really..
Native Linux ports matters!
Wouldn't you have more software freedom on Windows? Because you can run both Windows and Linux software (via WSL2).
I use macOS, Windows and Linux daily. They are all pretty open to installing and running your own software. And all of them have some sort of security measures that prevent you from running arbitrary apps unless you close some scary warnings or bypass it with some flags.