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Klarna says AI drive has helped halve staff numbers and boost pay

11 points by pseudolus

by roxolotl

0 subcomment

As this is their third flip flop on AI[0][1] I assume this is likely Klarna trying to distract from the fundamental issues in their model.[2]
0: https://www.businessinsider.com/klarna-ceo-sebastian-siemiat...
1: https://www.forbes.com/sites/quickerbettertech/2025/05/18/bu...
2: https://seekingalpha.com/article/4844344-klarna-and-affirm-t...

by Neil44

1 subcomments

I'm guessing the staffing losses are concentrated at the lowest paid end, which is why getting rid of them has seen average comp increase by 60%.

by datadrivenangel

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Hire an expensive AI Software engineer to replace 2-3 lower paid employees... that will reduce staff count and boost average pay, but is it better overall?

by yobbo

0 subcomment

"had managed to increase revenues by 108%"
This sounds less than the consumer price inflation over the period.

by nobodyandproud

1 subcomments

by cjrp

1 subcomments

Didn't Klarna say they'd replaced all of their customer service reps with AI, and then had to backtrack and rehire them when the AI was doing a terrible job?

by breckenedge

0 subcomment

There’s really nothing in the article that speaks to savings due to “AI” per se, and the timeline really doesn’t work out. I suspect this is just another executive wanting to jump on claiming “we’re AI now!”