- Anecdote, but I've never been able to use Claude (directly) because their defense systems seem overly sensitive to your email address. I signed up for Claude using a relatively new Outlook email address that I set up for an independent purpose. My account got instabanned. Like, I couldn't proceed at all. I don't even know what the Claude UI looks like. All I could do was appeal using a Google Form.
I appealed and got a standard Google Forms response. There was no follow-up after that. It never got fixed and I never tried again... plenty of free, more accessible fish out there, and various agents like Copilot give me access to Sonnet anyway.
But now I wonder, what is it about the account that triggered this block. If it was because of the reputation of the account, how did Anthropic even know that this account was created a few weeks ago?
- The authentication account should have a permanent stable identifier that should be the provider's responsibility to issue and manage.
Everything else including email and username should be changeable (provided there's no conflict with other accounts)
- It's the same with openai.
I had to switch emails so I had to create a new account.
Seems bonkers.
- Maybe they should read that article (that was on HN) from the other day and switch to using account numbers with no customer information since that'd be about the same difference anyway given this behavior.
- OpenAI doesn't let you change your email address, either.
- Why is this the case? I don't understand, can somebody explain the logic to me here?
- It sort of makes sense. These guys were AI labs before they were ever web developers. They prompted me to switch to a business account, so I did but my business email is not my personal email and I promptly lost all the old chats. Well, all right then.
Perplexingly, this business account is as bad as a Google Workplace account. It has restrictions on it that I didn't have when I was on my own account. As an example, I can't share chats outside the organization. Fine, all right then.
by SeanAnderson
2 subcomments
- You can't change ChatGPT email address, either, fwiw.
The email I signed up for got compromised a couple of months ago and I ended up having to delete my entire GPT account, losing all my history, to recreate using a new email.
It was super annoying and, out of hundreds of websites I had to update, only OpenAI and Anthropic wouldn't let me change my email. A few of them required contacting support with some sort of proof, but at least doable.
- They should vibe code a fix
- I wanted to switch so I could use single sign on with my google account because they use the magic link login but I couldn’t. So sad :(
by Quarondeau
1 subcomments
- I wonder how they'd handle this under the GDPR, which has an explicit "Right to rectification".
The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her.
Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
https://gdpr-info.eu/art-16-gdpr/
Obviously if you change your email address, the old one ceases to be correct, even if it was correct before.
by 2780781306408
0 subcomment
- The technology just isn't there yet.
- Maybe they can use an LLM to help them implement this feature ? Oh wait a second...
- They should dogfood their own product and ask Claude to fix it for them. :|
- Same like openAI
- (wrong thread)
by encoderer
1 subcomments
- Guys remember this kind of stuff when you are building side projects. You can just ship you don’t need every feature on day one.
- future of humanity btw.
- its ridiculous
by raverbashing
0 subcomment
- Do they use Okta or some other 3rd party Auth solution?
- Vibe code this…lol
- [dead]
- Oh, the wonders provided to humanity by "AI"!
Can this be used as a dagger to the heart of all the arguments about the revolutionary nature of what we currently call AI?
What a mockery this is.
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