This is technically not true. It is an oversimplification of the common case, but what actually normally should happen is that:
1. The GPL requires the company to send the user a written offer of source code.
2. The user uses this offer to request the source code from the company.
3. If the user does not receive the source code, the user can sue the company for not honoring its promises, i.e. the offer of source code. This is not a GPL violation; it is a straight contract violation; the contract in this case being the explicit offer of source code, and not the GPL.
Note that all this is completely off the rails if the user does not receive a written offer of source code in the first place. In this case, the user has no right to source code, since the user did not receive an offer for source code.
However, the copyright holders can immediately sue the company for violating the GPL, since the company did not send a written offer of source code to the user. It does not matter if the company does or does not send the source code to the user; the fact that the company did not send a written offer to the user in the first place is by itself a GPL violation.
(IANAL)
In my experience, this is quite common when the development of hardware is viewed as a cost center and is outsourced to various providers and teams. Those providers and teams churn a lot and nobody who worked on that is likely still involved with the company via contracts or direct employment.
Front line support people aren’t equipped to respond to these requests. If you’re lucky they’ll get bounced around internally while project managers play hot potato with the e-mail until it gets forgotten. You might get lucky if you go the corporate legal route, but more likely is that the lawyers will do the math on the likelihood of you causing them actual legal trouble for anything and decide it’s best to ignore it.
When I worked at a company that had a history of GPL drama one of the first things I did was enforce a rule that every release had a GPL tarball that was archived and backed up. We educated support people on where to forward requests. I handled them myself. 7 out 10 times, the person on the other end was angry because they assumed the GPL entitled them to all of our source code and they were disappointed when they only found GPL code in the tarball. It really opened my eyes to some of the craziness you get exposed to with these requests (though clearly not the polite and informed request in this Reddit thread) which is probably another reason why support staff are uneasy about engaging with these requests.
The FSF could help a lot here by publishing demand letter templates outlining the statutory and precedential basis for license enforcement and recovery of damages.
Please for the love of all that the FSF thinks is holy - just file a damn lawsuit if you are telling me they are violating the law. State your claim and have a court sort it out.
It costs hundreds of dollars. For a medical device? Seems like a good deal.
Seems like this company already understands enforcement is crap.
Surely there is a way to cheaply obtain bluetooth and a controller without saying "we'll just use this already existing hardware - that happens to be a whole-ass phone - because it's $5 from China"?
Kinda feels like that just screams data-stealing, regardless of where it was made.
Oh well. Big Corp doing what Big Corps do. Paying lip service to legal requirements, but reluctantly and with barriers that would no doubt take a lot of time and money to even try and break down.
"Why do you want the source code?! leave it alone! Don't touch it, is unsafe! Big Pharma companies know much better than you what they do!"
REALLY?! REALLY?!
I'm not saying, go changing the SW like crazy. Is clear it can kill you. But this "anybody who is not a mega pharma company is absolutely unable to do anything right, you will absolutely kill yourself if you look at the code" that is just... idk... so low.
It may be named hacker news, but boy, many people here are not remotely near what I would call a hacker...
How do they triage and decide what to pursue?
You wouldn't download a CAR, would you? You wouldn't hack your own INSULIN pump, would you?
Face it: If it's GPL and vulnerable to interference, responsibility is squarely on the manufacturer and the fastest death-free way to prove it. If it's GPL and modified by the owner, fuck off.
Disgusting is not respecting the producers who put together the device that wouldn’t exist otherwise, leaving thousands of people in pain or death.