Using APIs makes sense but isnt the whole point of these things that they can automate away stuff, it feels like we're building really big complicated frameworks to put these things in. Does it still have any actual benefit for stuff like this?

Salesforce regrets firing 4000 experienced staff and replacing them with AI - https://news.ycombinator.com/item?id=46384781 - Dec 2025 (121 comments)

It's difficult to get both human-level intelligence and machine-level precision at the same time. You still need deterministic tools to do the precision work.

That said, I think LLMs definitely have a place and can provide a degree of flexibility to processes which was not possible before.

Eventually AI will simply be integrated in the OS and there will be no room for small players.

this sounds like it's copy and pasted straight from an LLM

Sigh, its LLM output all the way down. All jokes aside, it seems pretty obvious right? There are things that should be more 'flexible'. This is where LLMs can shine. There are things that should be more rigid, which is where old fashioned if/then logic should work. Did execs just try to plop it all in without giving a chance to a more 'balanced' solution?

edit: "While LLMs are amazing, they can't run your business by themselves... We ground AI in tight guardrails and deterministic frameworks, optimizing LLMs to deliver enterprise-grade reliability. Trusted. Reliable. Secure."

Why does it feel like management class suddenly got scared straight?

I mean you can call a model 8 time, this seems they looking for excuses.

> If users asked unrelated questions

if you have enumerable business process why do you have chat interface, put down a set of buttons to start each business process

this seem some egregious misuse of the tech, which has it's problem, but hasn't had a fair chance here.

wonder if the whole project was just smoke and mirror to justify layoffs.