Apart from being absolutely abysmal marketing, the front page alone is wildly inconsistent:
* "Welcome to Microsoft 365 Copilot"
* "The Microsoft 365 Copilot app (formerly Office) [...]"
* "Microsoft 365 (formerly Microsoft Office 365) is a subscription service [...]"
Which is it, "Microsoft 365 Copilot", "(The) Microsoft 365 Copilot app", "(The) Microsoft 365 Copilot app (formerly Office)", "Microsoft 365" or "Microsoft 365 (formerly Microsoft Office 365)"?
I think Microsoft delegated all marketing decisions to AI. Not even joking.
1985: MS-DOS released. Users typed everything. Peak convenience.
1995: Windows 95 launched. Clippy forced assistance. Users thrilled.
2012: Metro interface rolled out. Tiles everywhere. Intuitive design.
2014: Windows Azure renamed Microsoft Azure. “Windows” dropped. Bold move.
2020: Office 365 renamed Microsoft 365. Bing renamed Microsoft Bing. Defender renamed Microsoft Defender. Branding masterstroke.
2022: Office brand killed after 32 years. Portal substituted. Heartwarming farewell.
2023: Bing Chat renamed Copilot. Azure AD renamed Entra ID. Creativity unleashed.
2024: Groove Music renamed endlessly. Finally axed. Customer loyalty rewarded.
2025: Microsoft 365 renamed Microsoft 365 Copilot app. Price hiked. Bargain.
2026: Copilot slapped on everything. Rebranding triumphs. Bugs eternal. Pure genius.
This is rather annoying and short sighted of Microsoft. If anything this change is emblematic of the rot that exists in Microsoft currently.
Microsoft Office is one of the strongest recognised brands in technology, if you’ve used a windows PC at any point in the last 30 years you will know of Microsoft Office.
Not only that but the brand name is trusted; office and the applications therein are the standard for general purpose business work (as much as I’d prefer Libreoffice etc to gain market share)
Throwing that brand away in favour of an untrusted, unwanted, undesirable name seems headstrong and foolishly iconoclastic. Not only that but their implementation of the new name is just inelegant. Which further lends credence to the idea that Microsoft cannot name products
Skype for Business
Microsoft Windows App
Xbox One (and Xbox Series…)
[1] https://en.wikipedia.org/wiki/Microsoft_Online_Services#Prod...
"The Microsoft 365 Copilot app" in the introductory paragraph. Then there's a button "Buy Microsoft 365" The link below is as "Download Microsoft 365 apps for MacOS"
And the file you get is: Microsoft_365_and_Office_16~Installer.pkg
So is it the "Microsoft 365 Copilot app", or is it just "Microsoft 365" or multiple "Microsoft 365 apps"?
Above it says "formerly Office" and then the installer is named with "and Office". It's a jumble of inconsistency in just the first few lines on this landing page.
In this modern world, companies no longer need brands that consumers know, since they aren't selling products. Instead they're trying to sell the company by showing that they're a leader in so-called "AI".
365 is a terrible name. Could you explain to your grandma what a 365 is? Likely not, and I’m not looking forward to that conversation. This is disappointing stuff
The people who really live and die by these changes are the license (renewal) managers, and their legal counterparts, at big orgs. The users can’t keep up. The MS admins at each big org struggle to explain these iterations.
My own experience is that I mostly use the features I can find across each iteration and can barely use the newest frontier features exclusive to the latest version. Maybe new generations of those younger professionals entering the workforce see a different slice of things, but in my experience the graybeards still know how to use Microsoft Office better than the fresh entrants.
I actually like the Copilot interface in Office and Teams and the new start page. It serves my needs, but it’s a gateway to Office (or OneDrive and Sharepoint), not a replacement for Office (yet).
Office and E5 licensing are their moneymakers and they keep messing with it in a way where nobody could reasonably explain what the changes and brand names have been in the last 5 years.
They talk about Windows being an interface to agentic desktop computing, so it seems like they’re leaning towards sunsetting both the Windows brand and the Office brands for Copilot, which is a core technology they don’t build or own (in reality, or exclusively).
Some discussion last January: https://news.ycombinator.com/item?id=42751726
And the bigger discussion shortly after, setting a tone somewhat for the rest of the year:
The Microsoft 365 Copilot launch was a disaster
To throw away an iconic name like "Microsoft Office" boggles the mind.
That brand must've been worth a fortune. Strategically it also emboldens competitors, "they're all random products anyway, never heard of any of them, may as well try this or that".
It's screwy and confusing but Microsoft doesn't believe in understandable branding.
> Your favorite apps are still here
> You can find your favorite apps—like Word, Excel, PowerPoint, and more—under the Apps section in the left navigation of the Microsoft 365 Copilot web app.
Oh, phew, you can still run Word and Excel.
Seriously, though, I think Microsoft has a handful of rather impenetrable moats that keep professional users paying for their software, and the top of the list might be Win32 (i.e. the ability to run old critical Windows software), Word, Excel, and Active Directory [0]. But here's Microsoft burying the Word and Excel lede so far that they literally need a FAQ entry to remind people that you can still buy (rent?) them.
[0] It's not like anyone likes Active Directory, but it's critical infrastructure for a whole lot of organizations.
> The Microsoft 365 Copilot app continues to serve as your everyday productivity app for work and life.
The productivity hit has been extremely negative for me. If I want to create a new spreadsheet, I have no idea where to go now. After opening the Okta tile, I'm presented with a chat box, and some nondescript tiles on the left.
If I ask the chat box to create a new document, I'm suddenly engaged with a slow-to-respond bot conversation describing what I want to do. I want a blank spreadsheet. It gives me a DOCUMENT TO DOWNLOAD rather than a document inside OneDrive. My goodness.
OK, so how do I find the prior interface? It's hidden behind "Apps". Getting a blank spreadsheet is hard enough, getting an actual slide deck from a template, that's impossible in the interface. And the bugs! SOOOOOO many bugs in the web interface.
I've finally given in and am using the desktop apps. If I need to use a template, I copy an old document manually.
It's pretty clear that Microsoft didn't even dogfood this, and that there was no iterative design cycle. Just a first-draft UI that get shoved out the door, and replaced decades of good-will about Office. Maybe "good will" is too strong, let me say not-ill-will.
At this rate I wouldn’t put it past MSFT to rename the company and all products Copilot. Just Copilot.
So you don't even have Copilot in the Microsoft 365 Copilot app
I read this morning that their AI i to provide free heating for 6,000 nearby homes with its heat waste. So to use M$ AI is to do 'your good deed' and subsidize someone's heating.
Office worker: Somebody set us up the bomb.
Manager who chose Microsoft over the available alternatives: Main screen turn on.
Microsoft-labelled robot: All your files are belong to us
Microsoft-labelled robot: You have no chance to survive make your time
Microsoft-labelled robot (voice changed): We are the Bot. Lower your firewalls and surrender your data. We will add your biological and technological distinctiveness to our own. Your culture will adapt to service us. Resistance is futile.
Microsoft-labelled robot: Freedom is irrelevant. Self determination is irrelevant. Your archaic culture is authority driven. It has been decided that a single individual will be selected to speak for us. You have been chosen to be that voice.
Manager (voice changed): I am the beginning, the end, the one who is many. I am the Bot.
> "Show me the incentive and I'll show you the outcome" > -Charlie Munger
I hate the future of Microsoft. I hate the future, and current iterations of Outlook and Word. I hate AI. I don't want CoPilot. What I WANT is competition in this space so Microsoft has to actually care what the consumer think.
Under that spirit ... this may even make sense to rename it to Copilot app whatever.
But still agree with the general sentiment that the branding is getting even worse than before.
- fix formatting in a Word table (make fonts consistent, fix background colours according to a pattern)
- do better with email search than picking random words in my answer, then using the independently-broken Outlook search and give up
- when looking for internal webpages it can absolutely access it went to a web search, found nothing (surprise) and gave back some generic nonsense how I can ask colleagues instead
It is so, so, SO bad. And if Office is going more down this way, MS is pissing away its lockin - as these things are just unusable.
just imagine all those poor engineers who have to maintain such a junk.
They are the definition of failing upwards. Every product is an absolute trash fire yet they persist and thrive.