Man, I gotta respect the balls on the author for reaching out to EA, and with a straight face, expecting them to push a bug fix for a ~23 year old game. Someone at EA who got the email probably got a chuckle out of it.
Also happy to see this classic RTS is still being played and even developed by the community. I'd be curious to know what the age of people this invested into the game is, if it's all 30+ year old boomers with nostalgia and knee pain, or if Generals also found its way to the current generation of players. "Can I have some shoes?"