Also, Priya is in the same "world" as everyone else. They have the context that the new person is 3 weeks in and must probably need some help because they're new, are actually reaching out, and impressions matter, even if they said "not urgent". "Not urgent" seldom is taken at face value. It doesn't necessarily mean it's urgent, but it means "I need help, but I'm being polite".
It is somewhat complicated by the fact LLMs (and VLMs) are also trained in some cases on more than simple language found on the internet (e.g. code, math, images / videos), but the same insight remains true. The interesting question is to just see how far we can get with (2) anyway.