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The FCC Wants Your Next Customer Service Agent to Be in the U.S.

13 points by petethomas

0 subcomment

by gladiatr72

1 subcomments

now, see, here is the problem with jargon coopting actual commonly-used words. Agent, as in, a human being with a passing knowledge of the domain in question or a chat bot operated by a domestic interest?

by dmitrygr

2 subcomments

I like this, but a bigger problem exists that needs to be solved. I suggest: any business that accepts money for services MUST have a way to reach a human & any email from them that is not purely informational may not be sent from a no-reply address. I am so tired of “$thing is wrong with your account. Please do not reply. Email is unmonitored. Don’t calls us — we dont have a phone number. Live chat is “ai only” and can do nothing to help you. In conclusion, fuck you. However, $thing is still wrong and if you don’t fix it somehow, $consequences will happen. GL&HF”
Nothing wrong with automated processes, I get that customer support costs money, but final appeals MUST exist and MUST go to a real human who has real ability to overrule the machines and speaks English.