Live in another country? You're s.o.l., it wasn't officially sold there. You need a new account as well, hope you like the TOS.
All of this for a device whose core functionality -- setting a target temperature, getting the current temperature and checking for error states -- is both trivial and has no inherent need for internet connectivity.
I suppose I should be grateful they're still supporting a device that's like 10 years old. Caveat emptor (I got it as a gift).
https://community.chefsteps.com/discussion/78615/joule-sous-...
EULAs be damned, even the DMCA has exceptions for RE in the name of interoperability and repair.