> As a reminder, one of the ten levers you can pull to increase psychological safety in your subculture is to provide structure for difficult conversations.
  > 
  > Unstructured hard conversations rely on confidence and power. Structured ones rely on shared tools and expectations. 
  > 
  > In the Anxiety Zone, difficult conversations feel personal and unpredictable.
  > 
  > Source: https://pointc.co/design-for-the-roller-coaster