https://www.unisuper.com.au/about-us/media-centre/2024/a-joi...
A joint statement from UniSuper CEO Peter Chun and Google Cloud CEO Thomas Kurian
8 May 2024
UniSuper and Google Cloud understand the disruption to services experienced by members has been extremely frustrating and disappointing. We extend our sincere apologies to all members.
While supporting UniSuper to bring its systems back online, Google Cloud has been conducting a root cause analysis.
Thomas Kurian has confirmed that the disruption arose from an unprecedented sequence of events, where an inadvertent misconfiguration during provisioning of UniSuper’s Private Cloud services ultimately resulted in the deletion of UniSuper’s Private Cloud subscription.
This is described as an isolated, “one-of-a-kind occurrence” that has never before occurred with any Google Cloud client globally. This should not have happened. Google Cloud has identified the sequence of events and taken measures to ensure it does not happen again.
Why did the outage last so long?
UniSuper had duplication across two geographies as protection against outages and data loss. However, the deletion of the Private Cloud subscription triggered deletion across both geographies.
Restoring the Private Cloud required significant coordination and effort between UniSuper and Google Cloud, including recovery of hundreds of virtual machines, databases, and applications.
You see this at least once a year. Never heard of this from AWS or Azure.
In all seriousness, this is why we don't use them. They have the most ergonomic cloud of the big three, then absolutely murder it by having this kind of reputation.
Who deleted it?
> The fact of the matter is, you simply cannot build a cloud on someone else’s cloud.
Indeed…
In the cloud space it seems like AWS does nothing and wins.
I'm exaggerating but someone said they got "auto banned"
what if that happens to a small account which hosts some really important data/services there?
"Absolutely. The Railway network is a mesh ring between AWS, GCP, and Metal
So: - High availability interconnects - High availability path routing between clouds - Database itself is high availability
However, Google's VPC itself is not. So we will add a shard to Metal and AWS"