There's increasing competition in the customer support AI agent space: Sierra valued at $15.8 billion, Decagon at $4.5 billion. It looks like Salesforce CEO Marc Benioff is trying to compete directly with Sierra, which was started by his ex-Co-CEO Bret Taylor. Also about preventing independent AI support agents from becoming a control point outside the CRM.

Salesforce is basically like Atlassian. Don't expect any good things to roll out of that one.

When will I be able to talk to Salesforce Apex from Salesforce Apex?

> The AI Agent is powered by the company’s proprietary AI model, Apex, that is purpose-built for customer support

Wow. If so, Anthropic is not using their own AI for their own support! (I had assumed the AI support agent was an Anthropic one, because, well, Anthropic.) And given how poor my experience with Anthropic support is, I have a very, very low view of Fin.

imo - Fin's AI chat is the best on the backend of empowering teams to self-serve & integrate with Helpdesk. They don't require consultants.

I really hope they don't lose all of that in this acquisition.

> When the woman said she, too, wanted to go home, Mr. McCabe told her that he wanted her to remain, the people said. After the other two employees had left, Mr. McCabe made a lewd remark to the saleswoman and said that he would like to sleep with her, the people said. She declined and eventually left his home, they said. > Later, the saleswoman said Mr. McCabe’s actions had frightened her, according to one of the people who spoke to her about the incident, who declined to be named.

> During the meeting, Schuur said she told Mr. McCabe that his behavior was inappropriate. The Intercom CEO cried during the meeting and said that he hadn’t realized there was a power imbalance between himself and the young woman, Schuur said. > “I felt like I was just a guy at a party and she was just a girl,” Mr. McCabe said, according to Schuur. > Two former Intercom employees present for the harassment training seminar said Mr. McCabe didn’t attend.

> At an Intercom party around 2014, Schuur said she witnessed Mr. McCabe slap the saleswoman’s buttocks. At a different event around that time, another former employee said she saw the Intercom CEO place his hand on the same woman’s thigh. Four former Intercom employees, including Schuur, also said the woman told them of the advances, which she said were unwanted.

> A key figure in the company’s culture was Mr. McCabe, described by employees as both brilliant and temperamental, with a tendency to cross boundaries with junior female employees.

> Mr. McCabe, through an Intercom spokesperson, declined to be interviewed for this story, but said in a statement: "In the early years of the company I demonstrated some poor judgment. I apologized at the time [...]"

> But early employees said he also showed flashes of temper and vindictiveness. He was known for occasionally writing scathing messages to employees in group messages, according to a former employee who saw them. On at least one occasion he told another person leaving Intercom that he intended to tarnish their reputation in the tech industry, that person said.

I previously tweeted about this and McCabe threatened to sue me.

[1] https://www.theinformation.com/articles/harassment-allegatio...

cached content: https://docs.google.com/document/d/1zsAytvQRuEwc0ftY3OtlXwvj...

but good for them that they got salesforce to buy it.

Good on Intercom for getting acquired.

If we're seeing larger consolidation/acquisitions happen, does that mean the hype train has hit a key station?