I wonder what the exact language was. If it included something like “5 star review” on that card, then the guy deserves getting kicked out from Amazon and getting his business shut down (it’s federally illegal to do that per ftc regulation). If it was just very neutral language asking for reviews, then that sucks, and hope he can get it resolved with Amazon eventually.

If I search for X I’d vastly prefer a few simple options that aren’t counterfeit or junk vs here’s 150 variants of your thing, most of which are junk but hey look at the size of our selection!

I have not bought from them since 2005.

There is no need

The only way to have a reasonable level of privacy against a well funded attacker is to not provide anything private to companies in the first place.

If you get ripped off by a corporation, you call once. Take notes. Maybe call twice. At most, three times. Show you made a decent attempt. If you're in a one-party consent state, record it.

Then call your lawyer, who will send a demand letter to Amazon legal.

If that doesn't get an answer, you go to court. If you can't work something out, you go to court.

The civil court system exists for a reason. Start using it.

What do you think Bezos does when a contractor takes his money and doesn't fix one of his dozen swimming pools? Or a car dealership fucks up one of his hypercars?

Do you think he makes 20 calls to customer service numbers? Or do you think one of his personal assistants calls once and asks politely, and then if it isn't made right, it gets batted over to his law firm.